Welcome to Mornington Peninsula Cabs. These Terms & Conditions govern your use of our services, including bookings, transportation, and all related services provided by us. By using our services, you agree to comply with and be bound by the terms outlined in this document. Please read these Terms & Conditions carefully.
1. General Terms
These Terms & Conditions constitute a legally binding agreement between you (the “Customer,” “Passenger,” or “User”) and Mornington Peninsula Cabs. This agreement applies to all users of our services, including but not limited to our website, mobile app, and telephone booking system.
By making a booking, using our transportation services, or accessing our website or app, you agree to be bound by these Terms & Conditions.
2. Services Provided
Mornington Peninsula Cabs provides transportation services, including but not limited to:
- Taxi and Private Hire Vehicles (PHV) Services: Available for individuals, groups, corporate clients, and other transportation needs.
- Airport Transfers: Shuttle services to and from major airports.
- Corporate and Event Transport: Tailored transport solutions for corporate clients, business meetings, and special events.
- Sightseeing Tours: Transportation for leisure trips, tours, and local attractions.
The services offered are subject to availability and may vary based on your specific location, time, and other conditions. Mornington Peninsula Cabs reserves the right to modify or withdraw services at any time.
3. Booking and Reservation
Booking Methods
Customers may book our services through:
- Online bookings via our website or mobile app.
- Phone bookings by contacting our customer service team.
- Corporate accounts for businesses or organisations with ongoing transportation needs.
Booking Confirmation
Once you have made a booking, you will receive a confirmation, which will include the details of your reservation, such as vehicle type, driver information, and pick-up time. A valid booking confirmation must be shown to the driver upon arrival.
Booking Modifications and Cancellations
- Modifications: You may modify your booking up to [Insert Time Period] before your scheduled service. Modifications are subject to availability and may incur additional charges.
- Cancellations: Customers may cancel a booking at any time before the scheduled pick-up. However, cancellation fees may apply. Cancellations made within [Insert Time Period] of the scheduled service may incur a full charge.
4. Payment Terms
Pricing
- Fare Calculation: The fare for services will be calculated based on the type of service, distance travelled, time spent, and any additional charges, including tolls, surcharges, and parking fees.
- Payment Methods: We accept various payment methods, including:
- Credit and Debit Cards (Visa, MasterCard, AMEX)
- Cash
- Online Payment (via our website or app)
- Corporate Accounts (with prior arrangement)
Payment Due
- Payment is due at the end of the trip unless otherwise agreed upon.
- All payments must be made before the service ends, unless the Customer has a valid corporate account or a pre-arranged billing agreement.
Late Payments and Unpaid Fares
- Any outstanding payment must be settled within [Insert Number of Days] from the date of the trip.
- Failure to pay may result in additional charges and suspension of future services.
5. Passenger Responsibilities
As a passenger, you agree to:
- Provide Accurate Information: You must provide accurate and complete information when booking, including valid contact details and payment information.
- Be Ready on Time: Ensure you are ready for pick-up at the agreed time and location. Any delays or changes to your pick-up location may incur additional charges.
- Comply with the Driver’s Instructions: You must follow any lawful instructions given by the driver, including safety and behaviour regulations.
- Respect the Vehicle and Driver: Treat the vehicle and driver with respect at all times. Any abuse, aggression, or disrespectful behaviour will not be tolerated and may result in the termination of the journey without a refund.
- Passenger Safety: Passengers must wear seatbelts at all times, as required by Australian law. Children must be seated in appropriate child restraint seats when required.
6. Driver and Vehicle Obligations
Driver Conduct
Our drivers are professionally trained to ensure that your journey is safe, comfortable, and punctual. They are expected to:
- Maintain a professional, courteous, and respectful attitude towards all passengers.
- Abide by all relevant traffic laws and regulations.
- Ensure the vehicle is clean, well-maintained, and safe for use.
Vehicle Standards
Our fleet consists of fully insured vehicles that comply with Australian safety standards. Each vehicle is regularly inspected to ensure its operational safety.
7. Insurance and Liability
Insurance Coverage
Mornington Peninsula Cabs maintains comprehensive insurance coverage for all vehicles in our fleet, including public liability and vehicle insurance. This insurance does not cover any personal property loss or damage while travelling in our vehicles.
Limitation of Liability
- Mornington Peninsula Cabs is not liable for any indirect, special, or consequential loss arising from the provision of services, including any delays, cancellations, or failures to provide the booked services.
- We are not liable for any personal property lost or damaged during your journey.
- Our liability is limited to the amount paid for the service, except in cases of negligence or willful misconduct by our drivers.
8. Customer Feedback and Complaints
We strive for excellence in our services. If you have any concerns or wish to provide feedback regarding your experience, please contact our customer service team. All complaints will be reviewed and resolved in a timely and professional manner.
9. Privacy and Data Protection
We are committed to protecting your privacy. All personal data collected by Mornington Peninsula Cabs is handled in accordance with our Privacy Policy, which outlines how your personal information is collected, used, and protected.
10. Force Majeure
Mornington Peninsula Cabs shall not be held responsible for any failure to provide services due to circumstances beyond our control, including but not limited to:
- Natural disasters
- Accidents or breakdowns
- Traffic accidents or road closures
- Acts of government or public authorities
In such cases, we will notify affected customers as soon as possible and may provide alternative arrangements where feasible.
11. Termination and Suspension of Service
Mornington Peninsula Cabs reserves the right to:
- Terminate or suspend a service for customers who violate these Terms & Conditions, engage in abusive behaviour, or fail to make payment.
- Cancel bookings that involve illegal, dangerous, or unethical activities.
12. Amendments to Terms & Conditions
Mornington Peninsula Cabs reserves the right to amend these Terms & Conditions at any time. Any changes will be posted on our website and app. It is your responsibility to review these terms regularly to stay informed of any updates.
13. Governing Law
These Terms & Conditions are governed by the laws of Australia. Any dispute arising out of the use of our services will be resolved under the laws of the state or territory where the service is provided.
