About the Role:

Reporting to the Chief Operating Officer and supporting Mornington Peninsula Cabs' Corporate Transport, Payments, and Product Owner management teams, this role will be accountable for developing and executing risk strategies for the mitigation, detection, and response to fraud, product abuse, and chargeback activities. This role will lead a team of four.

Key Responsibilities

• Define and develop cross-functional business processes and service level agreements for both internal and external stakeholders.
• Monitor internal fraud prevention and risk protocols to ensure they effectively mitigate payment-related risks, fraud, product abuse, and protect revenue across the business.
• Conduct in-depth user activity investigations through analysis of disparate data sources (customer support tickets, trip activity, network/operator analysis, etc.) in response to internal and external escalations, and apply learnings to improve processes.
• Collaborate with third parties (banks, law enforcement, etc.) regarding fraud investigations.
• Identify and implement risk strategies & corrective actions to mitigate compliance and fraud risks, ensuring optimal detection of fraudulent transactions while maintaining a seamless client and partner experience.
• Stay up-to-date with the payments fraud environment in which Mornington Peninsula Cabs' payment products operate.

About You:

To excel in this role, you should have:

• Demonstrated strong people management and leadership experience.
• 5-10 years’ experience in managing a Risk, Trust and Safety, Fraud, or advanced Customer Support teams handling incident investigations, or other relevant investigation roles.
• Demonstrated experience in Business Process Re-engineering/Project Management.
• Excellent business communication and stakeholder management skills.
• A strong customer focus and a passion for delivering exceptional service.
• A proactive mindset with a drive for continuous improvement.

Why Join Mornington Peninsula Cabs:

• Join a leading company at the forefront of the personal transport industry.
• Contribute to cutting-edge technology solutions used by taxis globally.
• Work in a dynamic and collaborative environment.
• Opportunity to lead and manage the mitigation, detection, and response to fraud.
• Drive innovation and contribute to the growth and success of the organisation.
• Competitive compensation package and benefits.

If you are a driven professional with a passion for risk mitigation, we invite you to join our team. Apply now to be part of our exciting journey!

About Your Role

In this role you will provide a high level of customer service to account customers by showing a good understanding of the customer’s business and addressing customer needs in a timely manner. Potentially you will be able  to grow bookings and network revenue by enhancing customer experience and service in specialised mobility.

• Provide a high level of customer service to account customers.
• Demonstrate a good understanding of customer’s business.
• Address customer questions and concerns in a timely manner.
• Maintain relationships between external stakeholders

About You

• High school certificate
• Actively listens and demonstrates an understanding of concerns / issues. Able to put themselves in other’s shoes.
• Develops goals and plans. Anticipates obstacles. Co-ordinates own activities with those of others. Consistently achieves objectives.

If you want to help our local community please hit the apply button!

About Your Role

In this role, you will be responsible for Cabsure Insurance sales (CTP, General Insurance, and other products) and administration to support fleet growth, drive revenue, and generate returns. You will also manage insurance-related matters with operators and external customers.

• Ensure high levels of customer engagement and satisfaction to drive commercial outcomes.
• Maximise the Cabsure customer value proposition to make Mornington Peninsula Cabs the preferred network partner.
• Collaborate effectively with internal teams to provide a seamless customer service experience.
• Consistently implement workflow processes and expectations.
• Proactively manage and integrate new products, systems, and services.
• Work with other departments to continually optimise systems and processes for efficiency.
• Ensure records and documentation are established and well maintained.
• Ensure Cabsure Insurance compliance with Mornington Peninsula Cabs standards, policies, procedures, and regulatory requirements (SIRA).
• Manage breaches and non-compliance matters with minimal negative impact.
• Communicate effectively to reinforce safety and quality policies and procedures.

About You

To excel in this role, you should have:

• A tertiary qualification in business, insurance management, or a related discipline (desirable).
• 2+ years of experience in insurance sales, management, or a related field.
• The ability to resolve problems pragmatically, seeing issues from new perspectives and understanding how components come together. You will display business acumen and wisdom.
• The ability to set goals, develop plans, anticipate obstacles, and create alternative plans.

How Do I Apply?

This is a fantastic opportunity to further develop your career and contribute to a period of growth within a long-standing organisation.

If what you’ve read aligns with your values, experience, and career aspirations, please click the button below to submit your application.

About Your Role

This role supports both local office administration and the National Credit and Collections team. Local office duties include customer service, administration tasks such as lost property, processing and cashing dockets, processing payments, and assisting with managing new Driver and Operator inquiries and 13shop sales.

Credit and Collections duties include extracting and sending transport statements, applying receipts against invoices, and processing invoices.

• Support fleet growth through general administration duties, including customer service, lost property, docket processing, assisting with operator inquiries, and managing 13shop sales.
• Handle billing, invoicing, and payment allocations.
• Maintain office facilities, including supplies and kitchen areas.

About You

To succeed in this role, you should have:

• 3+ years of office management, retail, or related experience.
• A proven ability to take initiative and work independently.
• Strong communication skills, with the ability to communicate clearly and professionally, both written and orally.
• Excellent attention to detail.
• Strong problem-solving skills.
• Experience working with Microsoft Excel.

How Do I Apply?

This is an excellent opportunity to grow your career and be part of a period of growth within a well-established organisation.

If what you’ve read resonates with your values, experience, and career aspirations, please click the button below to submit your application.