At Mornington Peninsula Cabs, the safety and well-being of our customers are our top priorities. We are committed to providing safe, reliable, and secure transportation services for all passengers, whether they are travelling for business, leisure, or any other reason. This Customer Safety Policy outlines the measures we take to ensure your safety during your journey with us.
1. Our Commitment to Customer Safety
We believe that every customer deserves a safe, comfortable, and pleasant experience. Our commitment to safety is reflected in the following key areas:
- Well-Maintained Fleet: All vehicles are regularly serviced and undergo routine safety checks to ensure they meet the highest standards of road safety.
- Professional Drivers: Our drivers are fully licensed, trained, and vetted to ensure they provide a safe driving experience.
- Safe Journey Practices: We follow best practices to ensure that every ride is smooth and secure, from the moment you step into the vehicle until you reach your destination.
2. Vehicle Safety Standards
a) Vehicle Maintenance
- Mornington Peninsula Cabs operates a fleet of well-maintained vehicles, all of which comply with Australian safety standards. Our fleet includes a variety of vehicles suitable for different customer needs, ranging from standard cabs to larger vehicles for group travel.
- Every vehicle undergoes regular maintenance checks, including:
- Engine and brake systems inspection
- Tyre condition and pressure checks
- Functional checks of lights, indicators, and other safety equipment
- Emergency equipment checks (first aid kits, fire extinguishers, etc.)
b) In-Vehicle Safety Features
- Our vehicles are equipped with modern safety features, such as:
- Seat belts for every passenger
- Anti-lock Braking System (ABS) for safer stopping
- Electronic Stability Control (ESC) for better handling and control
- GPS Tracking to monitor the location of all vehicles for real-time safety updates
- CCTV Cameras in certain vehicles to enhance security for both passengers and drivers
3. Driver Safety and Training
a) Professional Drivers
- Our drivers are the cornerstone of customer safety. All of our drivers are required to have:
- A valid Australian driver’s licence
- A clean driving record
- Relevant certifications, including Working with Children Checks and National Police Checks (where applicable)
b) Safety Training
- In addition to meeting legal requirements, all of our drivers undergo rigorous safety training, including:
- Defensive driving courses
- First aid training
- Customer service and conflict resolution training
- Vehicle handling in various weather and traffic conditions
c) Zero Tolerance Policy on Driving Under the Influence
- Mornington Peninsula Cabs operates a zero-tolerance policy on driving under the influence of alcohol or drugs. If a driver is suspected of being impaired, they will immediately be removed from duty and subject to internal investigation.
4. Passenger Safety During Travel
a) Seat Belt Usage
- All passengers are required to wear a seat belt at all times during the journey. It is the responsibility of the passenger to ensure that the seat belt is properly fastened. If a passenger refuses to wear a seatbelt, the driver reserves the right to cancel the ride for safety reasons.
b) Child Safety
- For families travelling with young children, we strongly recommend the use of appropriate child seats or boosters, which must be provided by the parent or guardian.
- If you require a child seat, please let us know in advance so we can accommodate your request. Please note that for safety reasons, we cannot carry infants or young children without proper car seats.
c) Distracted Driving
- Mornington Peninsula Cabs has a strict policy against distracted driving. Our drivers are instructed to:
- Focus entirely on the road while driving
- Limit the use of mobile phones or other electronic devices while operating the vehicle, except for essential navigation purposes
- Avoid eating, drinking, or engaging in activities that may distract them from their primary responsibility—your safety
5. Emergency Procedures
a) Vehicle Breakdown or Accidents
- In the event of a vehicle breakdown or emergency situation, your driver will follow established procedures to ensure your safety, including:
- Pulling over to a safe location
- Contacting emergency services if required
- Ensuring all passengers remain safe and comfortable while waiting for assistance
- In the case of an accident, we will provide necessary information to emergency responders and cooperate fully with authorities.
b) Emergency Contact Information
- Our vehicles are equipped with a direct emergency communication system. If you encounter an emergency during your journey, please inform the driver immediately, and they will take the necessary action.
6. Customer Rights and Responsibilities
a) Right to Safe Travel
- Every passenger has the right to expect safe, clean, and secure travel when using Mornington Peninsula Cabs. If at any time you feel unsafe or uncomfortable, please do not hesitate to inform your driver or contact our customer service team.
b) Reporting Safety Concerns
- If you have any safety concerns or incidents during your ride, please report them immediately to our customer service team at [Insert Phone Number or Email]. We take all safety issues seriously and will investigate all complaints thoroughly to ensure continuous improvement in our service.
c) Passenger Behaviour
- Mornington Peninsula Cabs maintains a policy of zero tolerance for unsafe passenger behaviour, including aggression, harassment, or failure to comply with safety instructions. If any passenger engages in unsafe behaviour, the driver has the right to terminate the ride and request the passenger to exit the vehicle.
7. Customer Safety Guidelines and Best Practices
We encourage all passengers to follow basic safety guidelines while travelling with Mornington Peninsula Cabs:
- Be on Time: Ensure that you are ready at the pick-up location when the cab arrives to avoid unnecessary delays or complications.
- Keep Personal Belongings Secure: Keep your belongings close to you and secure during the ride. Mornington Peninsula Cabs will not be responsible for lost or stolen items left in the vehicle.
- Respect the Driver: Treat your driver with respect, and follow all instructions given to you for your safety.
- Emergency Situations: In case of an emergency, always stay calm, follow the driver’s instructions, and provide necessary information if requested.
8. Ongoing Commitment to Safety
Mornington Peninsula Cabs is continuously reviewing and enhancing its safety protocols to ensure the highest standards of customer protection. We are committed to:
- Regular safety audits of our fleet and drivers
- Implementing new safety technologies as they become available
- Continuing training and development programs for our staff
