Mornington Peninsula Cabs values the privacy and confidentiality of our customers’ data. This Data Collection Policy outlines how we collect, store, manage, and use your personal data, particularly in relation to booking our services. This policy ensures that we are transparent with you about what information we collect and how it is used exclusively for the purpose of delivering our services.
By using our services or providing us with personal information, you consent to the collection, use, and storage of your data as described in this policy. Please read this document carefully to understand how we handle your data and your rights with respect to it.
1. What Information Do We Collect?
We collect personal data from you when you make a booking or engage with our services in order to provide a seamless experience. The information we collect includes, but is not limited to, the following:
a) Personal Identification Information
- Name: To identify you and personalise your booking.
- Contact Details: Including your phone number and email address to confirm bookings, send reminders, or notify you of any changes to your reservation.
b) Booking Information
- Pick-up and Drop-off Locations: The address or location details to facilitate your transportation.
- Booking Date and Time: The specific time and date of your required service for scheduling and management purposes.
- Special Requests or Requirements: Such as vehicle type preferences, or any specific needs (e.g., wheelchair access).
c) Payment Information
- Payment Method Details: We collect payment details such as credit card numbers or payment method preferences in order to complete your booking transaction securely.
- Billing Information: Including your billing address to process payments.
d) Device and Usage Data
- Technical Information: Information about the device used to book our services (such as IP address, browser type, and operating system) to help us improve our website’s functionality and ensure a smooth user experience.
- Cookies and Tracking Data: We may use cookies to enhance the user experience, improve our website, and track the use of services on our platform.
This information is necessary to ensure the correct execution of services, to confirm your booking, and to provide accurate billing and payment processing.
2. How Do We Use Your Information?
At Mornington Peninsula Cabs, we only use the personal data we collect for internal purposes to manage your booking and deliver our services effectively. Specifically, your data is used for the following purposes:
a) Booking Confirmation and Service Management
We use your information to:
- Confirm your booking request.
- Coordinate the transportation service you require, including assigning the correct vehicle and ensuring that the pick-up and drop-off locations are accurate.
- Notify you about your booking status, including confirmations, changes, or cancellations.
b) Payment Processing
We process payment information for the services provided. This includes:
- Securing payment transactions via authorised payment gateways.
- Verifying billing details to ensure the payment method is valid and secure.
c) Customer Support and Communication
We use your data to assist with any customer service needs, such as:
- Answering queries about bookings or services.
- Resolving any issues or concerns you may have related to your trip or our services.
d) Operational Improvement
We use aggregated and anonymised data to:
- Analyse and improve our service offerings.
- Assess the efficiency and quality of our transportation services.
- Enhance the user experience on our website and through our booking system.
e) Compliance and Legal Obligations
We may need to use your data for legal reasons, such as:
- Ensuring compliance with Australian regulations and transport laws.
- Responding to any legal requests or obligations that require us to disclose personal data.
We want to emphasise that Mornington Peninsula Cabs does not use your personal data for any marketing or promotional activities, nor will we share your data with third-party marketers.
3. Consent to Data Collection
By booking a service with Mornington Peninsula Cabs, you are providing your explicit consent for us to collect and use your personal data as outlined in this policy. You agree that:
- We may collect, store, and process your data as necessary to provide transportation services.
- You understand that your personal data will be used only for the purposes related to your booking and the execution of services provided by us.
Your consent is required for the collection and processing of your personal data. If you do not wish to provide us with the necessary information or prefer that we do not collect data, we may not be able to process your booking or provide services.
4. Data Retention Policy
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy. Specifically, your data will be retained for:
- Booking Management: For the duration of your service engagement and to ensure the correct handling of bookings and transactions.
- Legal Compliance: We may retain data for a period as required by law or for accounting purposes, including tax and billing records.
- Service Improvement: Aggregated and anonymised data may be retained indefinitely for operational analysis and service improvements.
Once the retention period has elapsed or your data is no longer required for these purposes, we will securely delete or anonymise your information.
5. Data Security
The security of your personal data is paramount to us. We implement a variety of technical and organisational measures to safeguard your information against unauthorised access, disclosure, alteration, or destruction. These measures include:
- Encryption: Sensitive payment information is encrypted during transmission to ensure it is protected.
- Access Controls: We restrict access to your data to only those employees and contractors who need it to perform their duties.
- Secure Storage: Personal data is stored securely, using industry-standard security protocols.
While we take reasonable steps to protect your data, no security system is completely impenetrable. As such, we cannot guarantee the absolute security of your data during transmission or storage. However, we continue to monitor and improve our security practices to mitigate potential risks.
6. Sharing and Disclosure of Data
We do not sell or trade your personal data. However, there may be instances where we need to share your data with trusted third-party service providers to ensure the efficient operation of our services. This includes:
- Payment Processors: To handle payment transactions securely.
- Service Providers: For logistical purposes, such as ensuring the correct vehicle is assigned for your booking.
We only share the minimum amount of data required with these third parties and ensure that they adhere to strict data protection standards. We do not allow third parties to use your personal data for marketing or promotional purposes.
7. Your Rights and Control Over Your Data
As a customer, you have several rights concerning your personal data:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Correction: You may request corrections to your data if it is inaccurate or incomplete.
- Right to Deletion: You may request that we delete your data under certain circumstances, subject to legal or operational requirements.
- Right to Restrict Processing: You may request restrictions on how your data is used in some cases, particularly if you believe the data is inaccurate or being unlawfully processed.
To exercise any of these rights, please contact us as described in our Privacy Policy.
8. Updates to This Policy
We may update this Data Collection Policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be reflected by updating the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle your personal data.
