Mornington Peninsula Cabs is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access and use our transportation services. We are dedicated to complying with all privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We understand that privacy is important to our customers, and we strive to ensure that your personal information is treated with the utmost care and confidentiality. Please read this policy carefully to understand how we handle your data.
1. Information We Collect
Personal Information
We collect personal information when you use our services, such as when booking a ride, using our app, or visiting our website. This information may include:
- Full Name
- Contact Information (e.g., phone number, email address)
- Payment Information (e.g., credit card details, bank account details)
- Booking Details (e.g., pickup/drop-off locations, date and time of booking)
- Travel Preferences (e.g., vehicle choice, special requests)
- Identity Information (e.g., driver’s licence, passport, or other identification for corporate account holders)
Non-Personal Information
We may also collect non-personal information to improve our services, such as:
- Device Information (e.g., browser type, operating system, device type)
- Usage Data (e.g., IP address, pages visited, and time spent on our website or app)
- Geolocation Information (e.g., location data when using our app for bookings or tracking)
2. How We Use Your Information
We collect and use your personal information for the following purposes:
- To Provide Our Services: We use your information to process bookings, arrange transportation, and deliver our services efficiently.
- To Improve Our Services: We analyse data to understand trends, preferences, and service needs, helping us improve the customer experience.
- To Communicate with You: We may use your contact details to confirm bookings, provide receipts, or notify you of any changes or issues with your ride.
- To Process Payments: We use payment details to complete financial transactions related to your booking.
- For Marketing and Promotional Purposes: With your consent, we may send you offers, promotions, and updates related to our services. You can opt out of marketing communications at any time.
- To Ensure Security and Compliance: We may use your personal information to prevent fraud, ensure security, and comply with relevant laws and regulations.
3. How We Protect Your Information
Mornington Peninsula Cabs is committed to ensuring the security of your personal information. We implement a range of physical, electronic, and administrative safeguards to protect your data, including:
- Encryption: Payment details and sensitive information are encrypted during transmission.
- Access Control: We limit access to your personal information to authorised personnel only.
- Data Storage: Personal information is stored securely on our servers, and we use industry-standard security measures to protect it from unauthorised access.
- Regular Audits: We conduct regular audits of our data protection practices to ensure we are maintaining a high level of security.
4. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:
- With Service Providers: We may share your personal details with third-party providers who assist us in delivering our services (e.g., payment processors, vehicle suppliers, or technology providers). These third parties are required to protect your information in accordance with this Privacy Policy.
- To Comply with Legal Requirements: We may disclose your information if required by law or in response to a legal process, such as a subpoena, court order, or government request.
- In the Event of a Merger or Acquisition: If Mornington Peninsula Cabs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- To Protect Rights and Safety: We may share your information to protect the rights, property, or safety of Mornington Peninsula Cabs, our customers, or others.
5. Third-Party Links and Services
Our website or app may contain links to external websites or third-party services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party services you access through our platform.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You can request access to the personal information we hold about you and ask for it to be corrected if it is inaccurate.
- Deletion: You may request the deletion of your personal information, subject to certain legal requirements.
- Opting Out of Marketing: If you no longer wish to receive promotional emails or other marketing communications from us, you can opt out by following the instructions in the communication or contacting us directly.
- Data Portability: You may request that your personal data be transferred to another service provider, where applicable.
7. Retention of Your Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. After this period, we securely delete or anonymise your data to ensure it cannot be used to identify you.
8. Updates to This Privacy Policy
Mornington Peninsula Cabs may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update this policy, we will post the revised version on our website and update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Mornington Peninsula Cabs is dedicated to respecting and protecting your privacy. We are committed to being transparent about how we handle your personal information and to using that information only in ways that enhance your experience with our services. Thank you for choosing Mornington Peninsula Cabs!
